At St. Herb, we are committed to ensuring a confident and satisfying shopping experience. We uphold international standards of fairness and transparency in all refund and return procedures.
Returns and Refunds
- 15-Day Return Window
Customers may return any unopened and unused products within 15 calendar days of receipt if they are not fully satisfied with their purchase. - Refund Amount
Refunds will be issued for the product value, excluding the actual shipping costs incurred by St. Herb.- If shipping fees were paid at checkout, these are non-refundable.
- For orders that qualified for complimentary shipping, the refund will be adjusted to account for the shipping expenses borne by St. Herb.
- Product Condition
Returned items must remain in their original, sealed packaging to be eligible for a refund. - Processing Timeline
Upon receipt and inspection of the returned items, refunds will be processed to the original payment method within 7 to 14 business days.
Undelivered or Returned Shipments
- In cases where an order is returned due to circumstances beyond the customer’s control, such as customs rejection, courier-related issues, or failed delivery attempts, a full refund of the product price will be provided.
- Please note: For orders shipped under a free shipping promotion, the actual shipping cost may be deducted from the refund unless the delivery failure was due to an error on our part.
Order Cancellations
- Orders may be cancelled prior to dispatch for a full refund.
- If the order has already been shipped, the shipping cost, whether paid or complimentary, cannot be refunded. However, the product may still be returned under the 15-day return policy.
Refund Processing Guidelines
- Refunds will be issued exclusively to the original payment method used at the time of purchase.
- In accordance with international banking and card network regulations, all refund requests must be submitted within 90 days of the original transaction date.
Our Commitment
We recognize that trust is essential in online shopping. St. Herb is dedicated to maintaining a straightforward, equitable, and customer-focused refund and cancellation process, with transparency at every stage.
Should you require any assistance or have questions regarding this policy, please contact our Customer Service team at cs@stherb.com. We are pleased to assist you.
