Frequently Asked Questions

Yes, we ship worldwide with trusted courier partners including DHL. Standard international shipping is a flat $10 with an estimated delivery of 7–14 business days, or choose DHL Express for a faster option. Orders over $100 qualify for free standard shipping, and orders over $200 qualify for free express shipping.

Standard shipping typically arrives within 7–14 business days of dispatch. Express shipping is faster and priced by your location, package weight, and dimensions. Either way, you’ll get a tracking number by email as soon as your order ships.

We offer a 30-day return policy. Unopened, unused products in their original sealed packaging can be returned within 30 days of receipt for a refund of the product price, minus any shipping cost incurred. Approved refunds are processed to your original payment method within 14 business days.

Every product page lists full ingredients and usage details, and our Shop is organized by care category to make browsing easy. If you’d like a personal recommendation, message our team on WhatsApp or through our Contact page and we’ll help you find the right fit.

Yes. Stherb products are cruelty-free — we don’t test on animals.

Our formulas use natural, plant-based ingredients, but every skin type is different. If you have sensitive skin or known allergies, check the full ingredient list first and do a small patch test 24–48 hours before regular use.

As soon as your order ships, we’ll email you a confirmation with a tracking number and courier link. You can also check your order status anytime by signing in to My Account.